FAQ

Frequently Asked Questions

Q: What makes Incognito Custom Closets different from other closet companies?
A:
There are real and significant differences between various closet organizing companies. Here are some of the things that make Incognito Custom Closets your best choice:

  1. We purchase the very best material the closet industry offers and we warranty all of our work for life. We hire and train our own professional designers and installers. All we do is design and install custom closets. This is not a sideline for us.
  2. We have all of our products manufactured in a state of the art facility, enabling us to closely control both the quality and delivery times for our products.
  3. Unlike most other closet companies, we utilize a thick 3mm PVC edge banding as a standard feature. This is a major advantage as it distinguishes our product from the rest in terms of durability and appearance. Our 3mm edge banding is guaranteed never to chip or peel!
  4. All Incognito Custom Closet designs begin with an inventory of your belongings and a survey of your available space so that each and every closet can be utilized to the max for your individual requirements. No stock or modular solutions for your unique storage problems, truly a custom approach that costs you no more.
  5. We use no subcontractors. Every aspect of our process is accomplished solely by Incognito Custom Closets employees. By not utilizing subcontractors, we ensure that our quality control is second to none.
  6. When you deal with the Incognito Custom Closets you are dealing with the largest and most capable closet company in the Mid-South. Our combination of product quality and low pricing is so unique that in addition to our Memphis area business, we have been asked to provide storage solutions as much as 150 miles from Memphis. This bears testimony to the true value that we provide.
  7. Unlike most closet companies that offer one or two colors and a couple of woodgrain finishes, Incognito Custom Closets has over a dozen stock colors and woodgrains from which to choose, as well as a wide selection of door and drawer front styles, options and accessories which enables true customization for our clients.

Q: How much does a typical closet cost?
A:
There are many factors that influence the cost of a custom closet system including but not limited to the basic design concept, the size of the space, the number of drawers and doors, the material selected and the options that are specified.

Incognito has the ability to design and build your closet organization to fit your closet, your wardrobe, and your budget. Our designers can show you different levels of design in our showroom and give you a range of price depending on the choices you select. We can show you examples from a few hundred dollars to several thousands of dollars. Visit our showroom and see for yourself.

At Incognito Custom Closets, we price each and every part individually in order to accurately establish your cost. After your free consultation, your designer will create a custom design for you and give you our best price, up front, with no built in padding for haggling purposes. Your designer will work with you to create a design that meets your needs at a price that is most affordable. Don’t forget to ask about our lowest price guarantee so that you know you are paying the best possible price in the market place when you are comparing. We play no games at Incognito Custom Closets, you get a fair price, a great product and a tremendous value…guaranteed!

Q: Do you have a showroom?
A:
Yes, our 7,000 square foot showroom is located at 5684 Summer Avenue in Memphis. Our hours are from 8:00 to 5:00 Monday through Friday and Saturday from 9:00 to 2:00.

Q: Do your systems mount on the wall or do they sit on the floor?
A:
We don’t believe that a company should offer you a closet system configuration that is based upon what is easiest for them to manufacture, but rather, we think that the construction method should be decided by what is most suitable for your unique application. In some instances, a floor mounted system is clearly superior. In other installations; a wall hung system might be advantageous. Design considerations and personal preferences should both be taken into account. At Incognito Custom Closets we manufacture both floor mounted and wall hung systems so that your job can be installed in the best possible manner, considering all variables appropriately, so as to avoid choosing a system based on what might be most convenient for us to make or install.

Q: How much does it cost for a designer to come to my home?
A:
At Incognito Custom Closets, we always offer a free, no obligation, in home design consultation. In addition, unlike many competitors, we will leave our computer generated design drawing with you so that you can consult with other family members who may not be present at the time of our visit.

Q: Do you charge for your design?
A:
There is no cost or obligation to you for Incognito’s initial design and quotation. Incognito Custom Closets will be glad to send one of our designers to your home (locally, please), measure your closet, measure you, count your shoes, skirts, slacks and suspenders, and prepare a preliminary design drawing and price for your consideration. After evaluating our initial proposal, if you choose to have Incognito build your new closet, we will request a deposit, schedule the first available date in our installation calendar, make any revisions you request, and order the material for your new closet.

Q: How much does installation cost?
A:
Professional installation is always included in our quoted price. While some companies advertise “free installation”, our installation is one of the more important parts of the service we offer. You get what you pay for, and we only offer the very best.

Q: Do you sell parts to do it yourself?
A:
We do not. Our system is designed for the professional installer. However, our basic systems installed are frequently competitive with the do it yourself kits you may find elsewhere. Ask one of our designers for a price.

Q: Do you only design closets?
A:
No way! At Incognito Custom Closets we can organize your life! We offer innovative designs for home offices, laundry rooms, garages, basements, kids furniture, entertainment centers, libraries, any place in your home that requires organization, better space utilization, or storage.

Q: How long will your installation take?
A:
Many of our installations can be completed in a day. We have several installation crews available (all company employees), and this generally minimizes both the wait for and time of installation, except during particularly busy times. Obviously very large jobs or very complicated jobs require more time. However, please keep in mind that as our craftsmen are installing your closet, it’s not a race, and we want to get it right the first time!

Q: Do you paint the closet?
A:
Incognito offers three different levels of service to our clients. You can choose to have us do only the installation of your new closets, or we can handle everything for you. Contractor: The least expensive. You have the closet prepared, Incognito handles the installation. Remodel: This includes Incognito removing the existing shelving, rods and cleats, then installation of the new material. Premier: We will remove all of the clothing or other articles from your closet, remove the existing shelving, rods and cleats, repaint the closet, then install the new material. After installation, we will send a professional organizer to your home to replace all the articles back in your closet.

Q: Do woodgrain and other colors cost more?
A:
Yes, typically woodgrains and other colors cost approximately 20% more than white units. This is due to the increased costs associated with the board and edge banding.

Q: Do you accept credit cards?
A:
Yes, we accept all major credit cards.

Q: Do your units have backs?
A:
Typically, as is the case with almost all closet companies, your wall acts as the back of our unit. Unless there is a specific reason why a back may be needed or desired, and unless it is clearly specified on your drawings, backs are not included. We can provide backs, should they be necessary, at an additional cost.

Q: Do you have accessories for your closets?
A:
Indeed we do! Incognito Custom Closets offers the widest range of convenient accessory items available, including, but not limited to: valet rods, belt and tie racks, wardrobe lifts, laundry hooks, mop and broom racks, and more.

Q: Does your product come with a warranty?
A:
Yes. Incognito Custom Closets offers a limited lifetime warranty. Organizing systems by Incognito Custom Closets are manufactured with the highest quality materials and components to rigid quality standards and exacting tolerances.

Incognito Custom Closets standard component parts are warranted to the original purchaser for as long as they own the product. This warranty covers the products manufactured by Incognito Custom Closets in their original installation (without being moved once it is installed) against defects in material and workmanship. The word “defects” as used in this warranty, is defined as imperfections which impair the utility of the product.

This warranty is expressly limited to the repair or replacement of storage system component parts having defects. If a part is defective as per the terms of the warranty, Incognito Custom Closets will repair the defective part or furnish a replacement part at no cost to the original purchaser.

This warranty applies under conditions of normal use for the stated, intended purpose of the product. This warranty specifically excludes defects that result from intentional damage, negligence, installation by anyone other than an Incognito Custom Closets installer, reinstallation or relocation of the system after initial installation, unreasonable use or exposure.

This warranty applies only if all components and parts are manufactured, supplied by or installed by Incognito Custom Closets.

In addition, if the product you purchase from Incognito Custom Closets is manufactured with our exclusive 3mm edge, it is warranted to the original purchaser that all edges covered by the 3mm edge material shall not chip or peel away from the board in normal use for the life of the product.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.